Osborne Park Volkswagen

In our search for new vehicles we’ve had the most satisfying experience in dealing with Mr Isaac Manuela, a New Sales Consultant. He is a vey knowledgeable Consultant with great customer focus, and a desire to assist.

We would recommend Isaac to any customer looking for a genuine service and professional advice in their search for quality vehicles.

– Serge & Gina SERGEEV

 

The saleslady offered me a demonstrator car for a day to enable me to gauge whether it met my needs and fulfilled my expectations. This generous offer – unprecedented in my lengthy experience of buying cars – enabled me to drive the car on a dummy run to my workplace and back under a variety of driving conditions and allowed me to test the car in circumstances far more conducive to an informed and comprehensive opinion of the car´s capabilities. I would recommend this gesture to all dealers, provided certain security criteria were met. Well done, Osborne Park Volkswagen and thank you to Katie Bignell for making this possible.

– Leslie Pinn

 

I wanted to write to you to express what great customer service I received from Seraya Tapper, Assistant Service Manager.
I popped into the dealership on a Saturday as the oil light was flashing intermittently and I couldn’t open the cap in my Tiguan. Seraya unhesitatingly helped me, topping up the oil for me.
I have to say that she was a real credit to your team, very cheerful, knowledgeable and helpful and willing to go the extra mile.
I will have no hesitation in recommending the dealership as a result!
Thank you for the help.

– Fay Winter

I was at the VW Osborne Park center Last Thursday, to pick-up my brand new car.
I highly recommend Katie Bignell for her professional and caring manner. Her ability to understand my needs and good advice enabled me to configure the final factory options for a great looking car, stress free.
Thank-you Katie for your great customer service and gift! I wish you much success in your future career with a quick promotion to a higher role 🙂
I take this opportunity to Thank Isaac Manuela too, for assisting me at last Thursday’s pick-up appointment. Good customer service.
It was a real pleasure doing business with you both.
In appreciation,

– Patrizia Di_Stefano.

 

I would like to bring to your attention my recent contact with a staff member under your direction, Mr Michael Ainslie.

In short, my wife had recently spent a considerable amount of money with your company to repair her Golf which was (on recommendation) expected to continue to serve her for at least the next 3-5 years. Unfortunately this was not the case and the vehicle failed to an extent that financially, it was no longer feasible to repair. Needless to say this took a very sharp toll on my wife’s emotional state. Having said that, she decided to trade the vehicle in and re-purchase from your company.

I initially coordinated a meeting and possible sale with Mr Michael Ainslie. I also expressed my concerns in relation to my wife’s emotional state with the recent happenings.

At the end of the day, business is business and we are all in business to make money and I don’t usually take time to write letters of this nature. However, my message to you regarding Mr Ainslie is that I found him extremely professional from start to finish. He was courteous in every manner and managed the complete sale (and to this date the after sale) with the professionalism and integrity that no doubt gives credit to both your company and himself. I would have absolutely no hesitation in recommending him (and therefore your company) to any prospective vehicle buyer I may encounter given my line of work.

To this end, I would like you to accept this letter as a personal commendation for Mr Ainslie. I personally thank him for his approach and handling of the sale and more importantly the situation as a whole.

– Vini Paduano

I recently had to take my Golf to Osborne Park VW, Western Australia. After having a problem misdiagnosed twice over 2 days by the RAC, who on the third attempt informed me (correctly) that it was the water pump but then added there were no water pumps available in Australia, I telephoned Ryan (Service manager). I drove the car from the RAC depot to VW Osborne Park and within minutes I was told that it was the water pump and it could be replaced within 24 hours. I was absolutely amazed to receive a text the next day (about 8 working hours later) to say it was all ready for collection. It was clean and running smoothly. What service!!! Restores your faith in VW. Many thanks to Ryan and the team at Osborne Park.

– Margaret Houghton

 

We recently bought a Polo Comfortline. I would like to bring to your attention the excellent service we received from Blake Robinson. It is refreshing to deal with a sales man who listens to his customers needs and acts to provide solutions to meet those needs and not his own agenda. The transaction was fast and painless and we were driving away in our new car with a minimum of fuss. What a great little car it is too. Thank you Blake, we will be back.

– Steven Beilken

 

I dealt with Kirsty from my first phone call, and the service I received then and from that point on was absolutely fantastic. Kirsty took what was a pretty difficult situation (my car was at another garage, had been sketchily diagnosed as having a faulty timing chain amongst other things and needed to be towed in immediately) and offered assistance I couldn’t find elsewhere.

I won’t bother you with all of the technical details as I’m sure you can find the history of the repair job. Suffice to say that Kirsty acted in a thoroughly professional manner throughout and always gave me the impression she was doing absolutely everything she could to facilitate the necessary repairs with my best interests at heart. I knew it was going to be a costly exercise from the start, but her attention to detail and her ability to find another way when it was needed has left me with a truly fantastic perception of your business. I don’t think I’ve ever written a feedback such as this, but you are very lucky to have someone like that within your company and I felt compelled to let you know!

Thanks to Kirsty for her efforts throughout. I know where I’ll be going when it comes time to upgrade to a new VW.

– Kevin Hawker

Great service and love the courtesy bus!

– Fiona

 

I’m very happy and will be returning!

– Wayne

Hi Phil.
I purchased a Tiguan from your dealership last Monday and this process was facilitated by Carolina. I am sending you this communication to inform you of my gratitude for Carolina’s pleasant demeanor, professionalism and decency. My experience with your dealership was very positive.
Many thanks Carolina.

– Mark

 

The professionalism of the Sales Person (Carolina Roberston). I also recommended a work colleague to her and my colleague subsequently also purchased a vehicle from Carolina. Carolina is very pleasant to deal with a strong attention to customer service. Example on the day I collected my new car it was raining and Carolina was already waiting for me with an umbrella so I would not get wet walking to the car.

– Peter

Knowledgeable staff who extended the utmost courtesy who attended to our questions with patience and understanding . . . and the coffee was great too!

– Gerald

Knowledge of vehicle by sales person, ability to answer questions, no, “I´ll check on that” or “I´m not sure, etc. Finance and aftercare staff also efficient without being pushy.

– M&M Entertainment

The sales rep was very informative yet not pushy. Interested in us and seemed to have plenty of time to spend with us. Very lovely lady.

– Pamela

I was taken for a test drive, which involved Annie having to use her own car and she was very patient. In my lifetime I have bought several new cars and no one has ever taken the trouble to explain the features at delivery as she did.

– Robin

Carolina was very helpful in arranging time for delivery as well as test drive to accommodate my work schedule. She was also very kind and nice during the whole purchasing process.

– Yunsheng

 

Annie was up front about the best price they could offer us and didn´t mess around like another dealership we dealt with.

– Natasha

Salesman went above and beyond to find the vehicle and remained patient even after I changed the colour selection a few times to ensure delivery before a certain date.

– Jeremy